Frequently Asked Questions
Find answers to common questions about using our community services platform. Can't find what you're looking for? Contact our support team.
Getting Started
How do I create an account?
Click the "Sign In" button in the top right corner, then select "Create an account". You can sign up with your email and create a password, or use Google sign-in.
Is the service free to use?
Yes, finding and browsing services is completely free. You only pay when you book a service directly with a provider.
What areas do you serve?
We currently serve local communities in your area. Service providers list their service areas, so you can find help close to home.
Finding Services
How do I search for services?
Use the search bar at the top of the page to type what you need (e.g., "cleaning", "handyman"). You can also browse by category using the category buttons.
How are providers verified?
Verified providers have completed our identity verification process. This includes ID verification and background checks. Look for the verification badge on provider profiles.
Can I message a provider before booking?
Yes! You can message any provider directly from their service page to ask questions, discuss your needs, or get a custom quote.
Booking & Payments
How do I book a service?
Navigate to the service you want, click "Book Now", and follow the prompts. You can choose your preferred date and time, confirm the details, and complete the booking.
What payment methods are accepted?
We accept major credit cards, debit cards, and digital wallets. Payment is processed securely through our platform.
Can I cancel a booking?
Yes, you can cancel a booking before the service begins. Cancellation policies may vary by provider, so check the service details before booking.
Safety & Trust
How do I know I can trust a provider?
All providers on our platform are verified through our identity verification process. Additionally, you can read reviews from other customers and check their ratings.
What should I do if I have an issue?
If you encounter any problems, first try resolving it directly with the provider through our messaging system. If needed, contact our support team for assistance.
Are meetup locations safe?
We recommend meeting in public places for in-person services. For home services, consider having someone else present during the service.
Reviews & Ratings
How do ratings work?
After a service is completed, you can leave a rating from 1-5 stars and a written review. Your feedback helps other customers and rewards good providers.
Can I respond to a review?
Yes, providers can respond to reviews left on their services. This helps build trust and address any concerns.
For Service Providers
How do I list my service?
Create an account and select "Offer Services" during registration, or go to "Create Service" from your dashboard. Fill in your service details, pricing, and availability.
How do I get verified?
Go to your account settings and complete the verification process. You will need to provide identification documents and consent to a background check.
How do I get more bookings?
Complete your profile with a good description and photos, maintain a high rating through quality service, respond promptly to inquiries, and consider offering competitive pricing.
Still have questions?
Our support team is here to help you with any questions or concerns.
Chat with Us